After Australia fell into a frenzy with the announcement of American popstar, Taylor Swift, coming our way for her world tour, many people spent hours – some, days – queueing up on the official ticket-selling website, Ticketek, in hopes of guaranteeing a better chance of early access.
One of them was 33-year-old ‘Swifitie’, Alana Maxwell, who was halfway through sending her property manager an email when she was notified of the Eras Tour dates.
‘I was so excited!’ she declared. After quickly sending the email to the agency that cares for her investment property, Alana went straight to the webpage and queued up for exactly seven days and eight hours before being allowed purchase.
The over-a-week wait was not what surprised her the most; with thousands of people on the wait for tickets, she was ready for the ‘web jam’. What really shocked landlord Alana Maxwell was that by the end of her long wait, the agency had still not replied to a simple email.
With the infamy of leaving both landlords and tenants on the wait for longer than international pop stars, some property management agencies are falling short on the most basic requirement of customer service – being there for your customer!
Of course, there is a list of reasons this sort of issue arises; however, as a landlord, you need to know your investment is being well handled. That is why at Odyssey Property Concierge, we focus on premium service and quality care for your property.
More time for you!
While most agencies manage overloaded portfolios, making it difficult for agents to attentively care for all their clients and tenants, here at Odyssey Property Concierge our property managers work with a lower ratio of properties per agent.
This allows all calls and emails to be replied to on the day they are received, instead of leaving them unanswered for days. Our properties on the market are quickly leased achieving better results, maximising landlord ROIs. Routine inspections are conducted quarterly and maintenance jobs are promptly handled.
Better attention to detail!
With more time to dedicate to your property, we also pay more attention to detail. Our routine inspections are very comprehensive with a plethora of pictures; our processes are thorough and well researched. Maintenance requests are analysed before it reaches our landlords for approval, making sure the best route to execute repairs is found.
Guaranteed quality!
With a 5-star Google rating from other landlords, tenants and tradespeople, at Odyssey Property Concierge you have an assured quality of service that goes beyond good and accessible communication. Our team is knowledgeable and proactive, taking good care of your investment so you can spend your free time queueing for your favourite artists’ ticket sales.
‘It’s a bittersweet feeling’ the landlord told us after hanging her framed tickets on the wall, but still with an empty inbox. ‘I just hope they reply to my email before I have to line up for Beyoncé.’
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At Odyssey Property Concierge, our highly experienced team works with smaller portfolios per agent, allowing our Property Managers to dedicate more time to your investment.
