This has happened and will happen again.

In this instance please call our emergency plumber and they will look after you.

Here is a list of what the residential tenancies authority deem emergency repairs;

• a burst water service or a serious water service leak
• a blocked or broken toilet
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply
• a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
• a fault or damage that makes the property unsafe or insecure (for example, this may include repairs relating to smoke alarms or electrical safety)
• a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
• a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs.

For a full list of emergency repairs, visit the RTA website or call 1300 366 311 for more information.

The RTA is a Queensland Government statutory authority that administers the Act. We provide tenancy information, bond management, dispute resolution, investigations and prosecutions, and policy and education services.

https://www.rta.qld.gov.au/news/2018/07/24/emergency-repairs-whos-responsible